According to Forrester Research, only 11% of companies create individualized consumer profiles using complete data sets. The CLTV (customer lifetime value) of those that do averages 2.5 times higher than those that do not.
Most consumers have already adapted to life in the era of COVID-19. Behavioral changes include increased emphasis on food waste reduction, focus on nutrition, and stricter budgetary considerations, as well as a strengthened preference for trusted brands.